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I've called the police! How long before I get the police here?
When do I call 911?
I've locked my keys in the car! Can you help me?
Somebody stole my license plate! Will you take the report?
How do I call animal control?
How do I make a citizen complaint against an officer?
Can I make a report with the Pontiac Police Department if the crime or accident occurred outside the city?
What's the difference between light and dark blue uniform shirts?
How much will my bond be?
Can you tell me if someone I know has been arrested?
How do I get a copy of a police report?
When can I make a missing person report?
How do I get a Personal Protection Order (PPO)?
The court ordered me to submit to regular Preliminary Breath Tests (PBTs), can you help me?
I let my friend stay with me for a few days and now he/she won't leave! Can you throw him/her out for me?
Where do I register my gun?
Where do I go for a police clearance?
I've called the police! How long before I get the police here?
Calls for service are prioritized according to the seriousness of the call and the availability of police units on the road. Calls for service classified for immediate response may involve injuries that require medical attention and major crimes in progress. Officers will be cleared from other calls to respond to these types of calls. Depending on the type of complaint, calls for service can also be classified as "expedite," "routine," "DPR" or "referral". We realize it is frustrating when the police take a long time to respond to your call, or when we cannot give you an accurate estimate of when we will respond, but life is unpredictable and officers assigned to your call may be redirected to respond to a more serious call. The Pontiac Police Department is open 24 hours a day, 7 days a week, 365 days a year so your call for service will be answered.
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When do I call 911?
Only call 911 for actual emergencies! For non-emergencies and information, you may call the front desk at 248-758-3340 or the Communications Center at 248-857-7890. This Web site and the City of Pontiac Web site will keep you informed of up-coming events.
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I've locked my keys in the car! Can you help me?
Sorry, but the Pontiac Police Department no longer offers lockout service. We suggest you call a tow company or a locksmith to assist you.
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Somebody stole my license plate! Will you take the report?
There is no need to report stolen license plates to the Pontiac Police Department. You need to report the stolen or lost plate to the Secretary of State office.
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How do I call animal control?
Animal Control works out of the Pontiac Police Department and can be reached Monday through Friday, from 8:00 a.m. until 4:00 p.m. at 248-758-3360. If there is a serious situation that involves an animal after hours, the Pontiac Police Department Communications Center can reach an Animal Control officer after hours. Contact the Communications Center on the non-emergency line at 248-857-7890.
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How do I make a citizen complaint against an officer?
You start by speaking with a supervisor at the front desk of the Police Department. With the assistance of the front desk supervisor, you will figure out which officer you had a problem with, what shift he or she is working, and who their supervisor is. The immediate supervisor of the officer will attempt to resolve the conflict to your satisfaction according to departmental policy. If it cannot be resolved at that level, the supervisor will fill out a citizen complaint package and schedule an appointment with our Internal Affairs Division (Monday through Friday, 8:00 a.m. to 4:00 p.m.) at a time that is most convenient for you. You will be requested to fill out a complaint form. If you are unable to do so, the supervisor will complete one for you and forward it to the Internal Affairs Division, who will meet with you at your appointment and proceed from there.
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Can I make a report with the Pontiac Police Department if the crime or accident occurred outside the city?
No. Even though you may live here, we can only take reports of crimes or accidents that occur within the city limits. You will have to contact the jurisdiction where the incident occurred to file a police report. If it is an incident that is not serious in nature, the police department in the jurisdiction in which it occurred may have a program similar to the Pontiac Police Department's in which you can file the report right over the telephone.
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What's the difference between light and dark blue uniform shirts?
Light blue shirts are assigned to our Police Cadets, who assist the police department by taking reports, filing paperwork, processing prisoners and answering the telephones. If a police cadet obtains enough college credits, they have the opportunity to become police officers. Sometimes our communications specialists will also wear light blue. Police Officers, Detectives and Sergeants usually wear dark blue shirts. Members of the Command Staff usually wear white shirts, but they can also be seen in dark blue shirts if the need exists for them to wear blue.
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How much will my bond be?
Felony charges and domestic violence offenses will not have a bond. Misdemeanor offense bonds will depend on a number of factors, including the type of offense and the state of the defendant. You may contact the 50th District Court or the City Attorney's office for specific information.
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Can you tell me if someone I know has been arrested?
We can tell you if they are in the police station, at the court, or if we transported them to the Oakland County Jail. In certain situations, we will release what charges they are facing, but for specific information we may refer you to the Freedom of Information Act.
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How do I get a copy of a police report?
You may obtain copies of a police report if you are involved in an accident or if you are the victim of a crime by bringing your picture identification and $3.00 (for incident reports) or $5.00 (for accident reports) to the Pontiac Police Records Department, open Monday, Tuesday, Wednesday and Friday from 8:00 a.m. to 4:45 p.m.
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When can I make a missing person report?
Usually the person must be missing for 24 hours. However, if the missing person is a minor, or if there are extenuating circumstances, the Pontiac Police Department will take a missing persons report immediately.
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How do I get a Personal Protection Order (PPO)?
You must go to the Oakland County Prosecutor's office located in the County Complex at 1200 Telegraph Road (north of the Oakland Pointe and Summit Place Mall shopping centers).
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The court ordered me to submit to regular Preliminary Breath Tests (PBTs), can you help me?
Yes, Preliminary Breath Tests (PBTs) can be administered at the front desk of the Police Department. There is a $10.00 fee for this service.
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I let my friend stay with me for a few days and now he/she won't leave! Can you throw him/her out for me?
Unfortunately, now that you have let him stay, even for one night, he can claim he has established residency. If he refuses to leave, you must go through the formal eviction process at the 50th District Court to make it legal for him to be thrown out. This is a civil matter.
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Where do I register my gun?
You may register it at the Pontiac Police Department Identification Bureau. Bring in picture identification and $5.00 Tuesday and Wednesday from 8:00 a.m. to 4:00 p.m. (Closed 12:00 p.m. to 1:00 p.m. ) and Thursday from 8:00 a.m. to 2:00 p.m.
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Where do I go for a police clearance?
You may obtain clearance at the Pontiac Police Department Identification Bureau, Tuesday and Wednesday, from 8:00 a.m. until 4:00 p.m (Closed 12:00 p.m. to 1:00 p.m.) and Thursday, from 8:00 a.m. to 2:00 p.m.. You must be a city resident and bring in:
- picture identification
- birth certificate
- social security card
- $5.00
Fingerprinting for police clearance cost $10.00 and is only done Tuesday and Wednesday from 8:00 a.m. to 4:00 p.m (Closed 12:00 p.m. to 1:00 p.m.) and Thursday from 8:00 a.m. to 2:00 p.m.
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